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12/27/2011, 10:01 PM
#1
I received 2 phone calls today from HP in Florida to follow up on an "unsatisfactory" reply to a follow up survey after I called their help number about the boot misery after ota 2.2.4 on my Pre3 ...kudos for the follow up; unsatisfactory was because they told me to call the UK !!
Well, I explained the "implied suitability" law in NJ which does not allow them to get off the hook just because it is not released. It says HP on the phone so they MUST support it for at least a certain amount of time.
Anyway, the conversation went to the thousands of Pre3 devices that are out there with the HP logo and the damage to the already tarnished corporate image. They gave them out to HP employees and now they won't support them; they should have recalled them if that's what they wanted to do. Since they are on the short end here, I suggested they simply offer a 60 or 90 day free support with max 5 calls and unlimited online chats followed by a pitch for cheap extension of the support for say $5-10 first year and thereafter the number of Pre3s will diminish by attrition.
Further, the high cost of corporate image is well known. I suggested they take the established Palm name they own and sell it or use it to keep a shine on it. They could license it to a manufacturer of hardware and the OS ...well, now it's free!
Also, as for the Touchpad, I suggested it might be useful to be an assistive device interface for the physically challenged. It could, for instance, be integrated into elevator panels and the proximity sensor would allow quadriplegic wounded military to receive a Pre3 and use the voice dial reworked to allow such persons to approach the panel and simply say "36th floor" and so be taken...what an idea!
Further, the webOS being so great, why not get the Touchpad together with a bullet proof electronic medical record system and it would wind up in every hospital and doctor's office with secure links to the Pre3 in the hands of the professional...what a cool use!!
Just a coupl'a thoughts. What a shame to relegate this set of great devices to the bin with the pez dispensers. They deserve better'n that...
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