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12/28/2009, 11:57 AM
#480
 Originally Posted by hparsons
Not to rain on your parade, but I've seen variations on this from a few different folks, and thought I'd chime in.
In most technology fields, tech folks are frequently not permitted to take vacation time around holidays (though they may get the holidays off). The back end support people (not first level CS) will frequently use this time to get things done - fewer people in the offices means that servers can be worked on less intrusively, projects can be worked on, completed, whatever. In first level support, especially support that involves consumer items, staffs are usually increased to handle the higher number of calls that come in.
I've been doing this a while, and while it's not universal across the board, you'll find that for most IT folks the holidays mean very little additional time off.
To bring it home a little, I was on-call for the government agency I contract for on both the 26th and 27th. Quiet weekend, but I still had to be available.
I wouldn't be surprised at all to see this update come out before the weekend. Past experience says that Sprint putting on their website may not really mean today, but don't be surprised to see it before Friday.
I sit a little closer to this then most folks here. I work on the network side and there are a lot of people that are burning vacation in the use it or lose it states. The focus now for CS will be activations(Tier 1) not OS upgrade support (Tier 2). Realize that the Tier 2 support people have nothing to do with the actual network other then to route tickets to the switches and field operations.
I'm looking at the internal pages right now with no mention of this update. In fact the last time the internal page that shows all the current software and PRL information shows last update 12-16-2009.
I hope I'm wrong and that we get the update today, but from what I see there is no indication other then someone made a mistake.
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