[lissah xox]

Okay, I'm from Canada and with Bell if that matters.

I got a brand new Palm Pre about two days ago, and I cannot receive picture messages! I'm finally able to send them, but I wasn't at first.
I'm not even able to update my palm pre, because I get an error message saying it wasn't able to connect. The only way I can update it, is if I used wifi.

I called tech support, and I was on the phone for about two hours, and they still couldn't help me. The phone is BRAND NEW, why isn't it working!? I've tried absolutely everything.
I tried the whole palm-pre-profile-not-being-verified thing, and doing the partial erase.. NOTHING is allowing me to get picture messages. Tech support said web alerts is what is not working.
Please help me, uggh.

[MODERATOR NOTE: This thread was split off from a member initiated help thread so as to contain the discussions pertaining to this issue only.

If you believe this thread has helped your issue or you have other questions, you can post them to the original thread that started it all:

http://forums.precentral.net/palm-pr...e-welcome.html

You can also express your thanks to them as well.]

[lissah xox]

I just posted a thread, but I'll do it again here, just in case.

'Okay, I'm from Canada and with Bell if that matters.

I got a brand new Palm Pre about two days ago, and I cannot receive picture messages! I'm finally able to send them, but I wasn't at first.
I'm not even able to update my palm pre, because I get an error message saying it wasn't able to connect. The only way I can update it, is if I used wifi.

I called tech support, and I was on the phone for about two hours, and they still couldn't help me. The phone is BRAND NEW, why isn't it working!? I've tried absolutely everything.
I tried the whole palm-pre-profile-not-being-verified thing, and doing the partial erase.. NOTHING is allowing me to get picture messages. Tech support said web alerts is what is not working.'

[tejoe]

I just posted a thread, but I'll do it again here, just in case.

'Okay, I'm from Canada and with Bell if that matters.

I got a brand new Palm Pre about two days ago, and I cannot receive picture messages! I'm finally able to send them, but I wasn't at first.
I'm not even able to update my palm pre, because I get an error message saying it wasn't able to connect. The only way I can update it, is if I used wifi.

I called tech support, and I was on the phone for about two hours, and they still couldn't help me. The phone is BRAND NEW, why isn't it working!? I've tried absolutely everything.
I tried the whole palm-pre-profile-not-being-verified thing, and doing the partial erase.. NOTHING is allowing me to get picture messages. Tech support said web alerts is what is not working.'

have you tried reseting you pre?
can you get to a computer with internet access?

[lissah xox]

I have tried resetting it. I've turned it off, I've taken the battery out and everything
Nothing seems to work!!

and Yes, I'm on a computer with internet access as we speak

[tejoe]

I have tried resetting it. I've turned it off, I've taken the battery out and everything
Nothing seems to work!!

and Yes, I'm on a computer with internet access as we speak

Webos Doctor Versions - WebOS Internals
download the lastest version then come back and we'll work on your other problem

[lissah xox]

I'm trying to do webOS doctor, but it won't even load for me. The next button won't illuminate. It says this can happen if we're using windows XP, but I'm using Vista. I've been waiting for twenty minutes, getting frustratinggg.

[lissah xox]

download the lastest version then come back and we'll work on your other problem

Can we just pretend I did this. On the site it says 'Tip If connection options appear on your phone's screen when you plug it in, you do not need this tool. Close the webOS Doctor window and disconnect your phone.'
And I get connection options, so I'm going to assume this is why the program isn't even letting me continue..

[jbg7474]

I'm trying to do webOS doctor, but it won't even load for me. The next button won't illuminate. It says this can happen if we're using windows XP, but I'm using Vista. I've been waiting for twenty minutes, getting frustratinggg.

Try this set of instructions and see if it works for you: http://forums.precentral.net/palm-pr...ml#post1696114.

You might also try it with your Pre in developer mode:
1. Go to card view.
2. Type webos20090606, then tap the developer mode enabler icon that will appear if you typed the code correctly.
3. Turn on developer mode, and allow the Pre to reset when prompted.
4. After reset, plug your phone in and try webOS Doctor again.

[Complex Pants]

I'm trying to do webOS doctor, but it won't even load for me. The next button won't illuminate. It says this can happen if we're using windows XP, but I'm using Vista. I've been waiting for twenty minutes, getting frustratinggg.

Try a different USB port. I don't know why this works, but sometimes certain devices don't like particular USB ports.

[jbg7474]

Can we just pretend I did this. On the site it says 'Tip If connection options appear on your phone's screen when you plug it in, you do not need this tool. Close the webOS Doctor window and disconnect your phone.'
And I get connection options, so I'm going to assume this is why the program isn't even letting me continue..

Those directions are designed for people who aren't modifying their phones, ie you would only need the doctor if an update didn't go through properly and your phone wasn't working correctly. Those of us who modify our phones WILL need the good doctor from time to time, even though we still get those options.

[lissah xox]

Well, good news! I got past that one screen, and was able to click next!
But now it's telling me it's charging my phone, and it's not moving from 0%. My phone is 100% completely charged. Arg, this is such a hassle lol.

[Blaize19]

Well, good news! I got past that one screen, and was able to click next!
But now it's telling me it's charging my phone, and it's not moving from 0%. My phone is 100% completely charged. Arg, this is such a hassle lol.

Is your phone in usb or just charge?

[lissah xox]

Is your phone in usb or just charge?

USB.
Then all of a sudden it told me my phone was disconnected, and to try again, but my phone was completely back and wouldn't even turn on. I had to pull the battery.

[Blaize19]

USB.
Then all of a sudden it told me my phone was disconnected, and to try again, but my phone was completely back and wouldn't even turn on. I had to pull the battery.

Hmmm...I think when I doctored I was in just charge, 'cause I have the doctor in a folder with WOSQI & Repair utility. I know Shada has great instructions for doctoring and for how to get your phone into usb mode when it won't turn on, but I'm not sure where they are. Anyone else?

[lissah xox]

Well that's alright, I finally got it working. I really hope this works. This was only supposed to help one of my problems, haha.

I love this phone, but I'm already having issues with it, and I haven't even had it for for four full days!

[Blaize19]

Well that's alright, I finally got it working. I really hope this works. This was only supposed to help one of my problems, haha.

I love this phone, but I'm already having issues with it, and I haven't even had it for for four full days!

There is definitely a learning/tweaking curve, but I am anything other than tech savvy and I love this thing and love playing with it & learning new stuff. I also love that there is somewhere I can come to get help when I'm stumped. I have had issues with it, too, so you are not alone.

[Colonel Angus]

Hmmm...I think when I doctored I was in just charge, 'cause I have the doctor in a folder with WOSQI & Repair utility. I know Shada has great instructions for doctoring and for how to get your phone into usb mode when it won't turn on, but I'm not sure where they are. Anyone else?

1) Insert the USB cable into the AC charger, and insert the AC charger into a wall outlet.
2) Remove and reinsert the phone battery.
3) Press and hold the volume up button, and insert the USB cable into the phone.
4) A large USB icon should appear on the phone screen. (which you won't be able to see, but it should still be in USB mode)

[lissah xox]

Webos Doctor Versions - WebOS Internals
download the lastest version then come back and we'll work on your other problem

Done! I don't know which issue you had in mind this was supposed to fix, but onto my other problem now?

Ps, thanks for all the help guys. It's really appreciated.

[Blaize19]

Done! I don't know which issue you had in mind this was supposed to fix, but onto my other problem now?

Ps, thanks for all the help guys. It's really appreciated.

Sorry, been a long night...other problem?

[lissah xox]

My two problems were that I couldn't update my Pre unless I was connected via wifi (and I think that's the problem that was just fixed..?)

The other MAIN issue, is that I can't receive picture messages... I called in for tech support, and I was on the phone for two hours with no solution.