I just posted a thread, but I'll do it again here, just in case.
'Okay, I'm from Canada and with Bell if that matters.
I got a brand new Palm Pre about two days ago, and I cannot receive picture messages! I'm finally able to send them, but I wasn't at first.
I'm not even able to update my palm pre, because I get an error message saying it wasn't able to connect. The only way I can update it, is if I used wifi.
I called tech support, and I was on the phone for about two hours, and they still couldn't help me. The phone is BRAND NEW, why isn't it working!? I've tried absolutely everything.
I tried the whole palm-pre-profile-not-being-verified thing, and doing the partial erase.. NOTHING is allowing me to get picture messages. Tech support said web alerts is what is not working.'