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I had a similar problem where the phone only worked in speaker mode. (I never tried using a headset. I don't own one.) I took it to the Sprint store, and they diagnosed the problem in about a minute. I had too much stuff on the gadget, and it was out of memory, and this was one manifestation of the problem.
They reset it, and didn't put the music back on. I've since added about half my music, but I've been careful not to over-fill the memory. Never had a problem since. It runs faster and with fewer glitches, too.
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