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03/31/2010, 08:08 PM
#5
Oy veh! What a trip I've had with this issue. I've been on the phone with both Sprint and Palm tech support so often and for so long. . .I almost tossed the phone and my contract with Sprint. There are a lot of good tech people out there and then there are those who should just stay home.
I'll spare you all of the frustration and tell you how it's been resolved on my two phones (me and my partner have had the same problem) so far. Then again, it hasn't been a full week yet so who knows if this fix is long lasting.
I was told I must have downloaded some kind of third party program that is interfering with my device (of course). So I was told to run WebOS Doctor which brought my phone back to factory default settings. That was 3/29. It's now 3/31 and I still have my mail.
If you decide to go this route, make sure you perform a backup on your phone and you sync your contacts if you use something other than the Palm profile.
Side note: A Palm tech told me today to set my google account (I keep my contacts in my gmail contacts) as my phone's default account under contacts>preferences & accounts. Apparently, when you run a "sync" for your contacts, it's only syncing your google/yahoo/whatever you use account. It doesn't sync your palm profile. For that, you need to run a backup. I only found this piece out after another Palm tech had me set my phone back to factory defaults and didn't have me do a backup. Lost all of the phone numbers stored on my phone .
Anyway, if you need me to walk you through the process, let me know - I'll be more than happy to help. I don't wish my last 5 days on anyone!
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