Yahoo: SSL certificate error

**pinniped** · 05/21/2010, 08:54 AM

"Me too & same here."

Look on the bright side: this thread is now #1 on Google when you search for the Yahoo SSL Palm Pre error. Every other logical place where people would discuss is also buzzing about it, but THIS thread pwns them all.

**harpz** · 05/21/2010, 08:55 AM

I RECEIVE NOTIFICATIONS FROM SPRINT FOR OUR CLIENTS AND THIS MESSAGE PROMPTED

Technology: CDMA
Status: Open

Start Date / Time: 05/21 07:14 AM CDT

Region: National

Market: National

Product / Service: Web Services

Event Description: Impact: Palm customers may have trouble access Yahoo from phone

Ticket Number: 5677597

Message Sent: 05/21 08:25 AM CDT

A solution is pending, we need to be patient.

**xBRIMSTON3x** · 05/21/2010, 08:57 AM

Originally Posted by PreDogs

>>Anyone else see the irony in this post? <<

Nah, anyone that needs three paragraphs to explain a simple matter of opinion pretty much gets dismissed.

Nice to have a running tally of how many people this is impacting.

Exactly. It's nice to know when I'm not the only one having a problem...and the more that acknowledge that they are having one too the better. I'd rather have 100 pages of "yeah, me too" posts than NO posts at all, leaving me to think I'm all alone..

**Phillykef** · 05/21/2010, 09:01 AM

Ok, so now they are giving me the run-around, saying it's Sprint's fault. But after searching on the Palm forums, I found a solution that worked for me. Remove "palm." from the incoming and outgoing mail servers, and for some reason it works. Weird. Palm Pre: SSL certificate error - Palm Support Community

**Phillykef** · 05/21/2010, 09:03 AM

Originally Posted by Phillykef

Ok, so now they are giving me the run-around, saying it's Sprint's fault. But after searching on the Palm forums, I found a solution that worked for me. Remove "palm." from the incoming and outgoing mail servers, and for some reason it works. Weird. Palm Pre: SSL certificate error - Palm Support Community

By the way, I don't think it has anything to do with Sprint because there are Verizon Pre Plus users AND Verizon TREO users on the Palm forums with the same issue.

**africanrose** · 05/21/2010, 09:15 AM

Originally Posted by Phillykef

Ok, so now they are giving me the run-around, saying it's Sprint's fault. But after searching on the Palm forums, I found a solution that worked for me. Remove "palm." from the incoming and outgoing mail servers, and for some reason it works. Weird. Palm Pre: SSL certificate error - Palm Support Community

Thank you! this worked. :-)

All palm tech support said was that there seems to be an issue with the Yahoo server or with the carriers network and that they were working on it.

**lovemyboyz** · 05/21/2010, 09:15 AM

I am having the same problem and error message this morning with my sbcglobal.net account. Has anyone tried to call, and whos end is this on? I'm not sure who to call...yahoo..palm...sprint?

**xBRIMSTON3x** · 05/21/2010, 09:20 AM

Originally Posted by africanrose

Thank you! this worked. :-)

All palm tech support said was that there seems to be an issue with the Yahoo server or with the carriers network and that they were working on it.

I tried removing "palm" and that didn't work....*sigh*

**ltlruss** · 05/21/2010, 09:21 AM

No problem... Hopefully this issue will be resolved soon... Seems like someone somewhere is working on it

**MarkY** · 05/21/2010, 09:24 AM

Originally Posted by Phillykef

Ok, so now they are giving me the run-around, saying it's Sprint's fault. But after searching on the Palm forums, I found a solution that worked for me. Remove "palm." from the incoming and outgoing mail servers, and for some reason it works. Weird. Palm Pre: SSL certificate error - Palm Support Community

Worked for me as well. Thanks.

**suttoc** · 05/21/2010, 09:24 AM

Has anyone come across this? I use Yahoo/ATT for my e-mail and I encountered an error this morning saying that the SSL certificate is no longer valid for palm.imap.mail.yahoo.com and to contact my IT department or e-mail provider. I don't even know what an SSL certificate is. Thanks for the help!

**adamkurn** · 05/21/2010, 09:29 AM

my wife and i both have pre's and both have this error showing up this morning. I'm not sure if its mail, contacts, or calander.

**mikepikefl** · 05/21/2010, 09:29 AM

Originally Posted by Phillykef

Ok, so now they are giving me the run-around, saying it's Sprint's fault. But after searching on the Palm forums, I found a solution that worked for me. Remove "palm." from the incoming and outgoing mail servers, and for some reason it works. Weird. Palm Pre: SSL certificate error - Palm Support Community

Thanks- this worked for me too, however this seems like a temporary stop-gap solution no? I thought the "palm" prefix helped identify us as "special palm users" and that our clients had the built-in IMAP hacks necessary to use Yahoo's IMAP service without being paying Yahoo customers?

In the past when trying to use this same address with my Treo and Chatteremail, or Thunderbird, it would fail after a day or so of appearing to work fine. I'm guessing we're going to get the same behavior on webOS?

Or maybe not- because the webOS client has the built in hack?

I guess we'll find out- well I will- you are a paying customer!

**suttoc** · 05/21/2010, 09:31 AM

Thanks! I just found another thread here that says others are having the same problem. Must be a Yahoo issue.

**mikepikefl** · 05/21/2010, 09:31 AM

Originally Posted by harpz

I RECEIVE NOTIFICATIONS FROM SPRINT FOR OUR CLIENTS AND THIS MESSAGE PROMPTED
...
A solution is pending, we need to be patient.

This information is also very interesting to know! Sometimes it's great just to know that THEY know, you know?

Sorry, it's Friday and I'm caffeinated.

**grappler** · 05/21/2010, 09:32 AM

Usually comes up when you connect to a wifi network that requires login to use. The Pre is trying to hit Yahoo through wifi and getting the error.

**ltlruss** · 05/21/2010, 09:32 AM

It seems to be an issue with yahoo... There's a long thread on it with lots of info. Looks like they're working on fixing it...

**mikepikefl** · 05/21/2010, 09:36 AM

Originally Posted by xBRIMSTON3x

Exactly. It's nice to know when I'm not the only one having a problem...and the more that acknowledge that they are having one too the better. I'd rather have 100 pages of "yeah, me too" posts than NO posts at all, leaving me to think I'm all alone..

Agreed. Also as much data as possible, such as carrier variation, model variation, platform variation, etc. Sprint vs Verizon and all that jazz is hard enough to deal with.

**trivia3** · 05/21/2010, 09:36 AM

Help......I woke up this morning to a yahoo email notification saying SSL Certificat Error.

It says:

The server's security certificate is not valid for palm.imap.mail.yahoo.com
Contact your IT department or email provider to fix the issue.

Has anyone came across this error....if so, how did you fix it.

**Phillykef** · 05/21/2010, 09:39 AM

I agree that it sounds like a stop-gap solution, but it WORKS, so I'm satisfied.

The Yahoo Support rep even went as far as to say that Yahoo doesn't support IMAP at all. I told him that my Pre has been sync'ing with both of my Yahoo accounts since June '09 without a problem, and that the "Mail Type" has always been IMAP. He couldn't explain why it worked.

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