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10/02/2009, 11:10 AM
#1
I know that some people have been having issues with the Pre's ability to play certain wav files from automated voicemail services which forward voicemail messags by e-mail to your server.
I've had a different sort of problem. When the Pre picks up the emails from my webmail server (IMAP) it does not recognize the existence of an attachment. Someone has already reported this as a problem and released a patch which might resolve it. It has something to do with the email's MIME configuration whereby the Pre does not recognize the existence of an attachment. I'm not about to try the patch as this is way beyond my comfort level unless WebOs Quick Install does all the heavy lifting and adds it as an available tweak.
In any event, if you are having this problem, I have found an interesting workaround. I configured my webmail server to auto-forward a copy of my e-mails to my gmail server account. When the Pre picks up the exact same email from the gmail server account, the wav attachment magically appears and is playable on the Pre! When I reported this to our IT department, they figured that the problem is in the way the attachment is configured in the original email from the voicemail provider (in my case Mitel). When the email is forwarded by another system, i.e. my webmail server, the email attachment is reconfigured properly so that the Pre can read it.
Thought I would let everyone know in case this proves helpful.
P.S. To further tweak the workaround, I created another gmail account and configured the first account to auto-forward only voicemail messages to the new gmail account. This way I could filter the voicemail messages and not have to duplicate all of my work emails. This was necessary because my webmail server account does not have a filtering system, i.e. it can only be configured to auto-forward all emails or none. The gmail server has much better filtering options. It works great for me until the problem is formally resolved by our voicemail people at Mitel.
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