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10/01/2009, 11:41 AM
#138
 Originally Posted by Insp_Gadget
Well, after an hour on the phone with 1and1.com, they refuse to lift a finger to help me. In fact, they won't even acknowledge that there is a problem. They won't escalate to a higher tier level of support.
I explained what needed to be changed in my EAS profile on the server. I tried to get them to create a new profile for me. They refused to do anything.
They contend that their Exchange servers are working fine. Between that and OWA (which also works fine), as far as they are concerned all services are working. They say that if there is a problem getting my phone to connect to EAS that I should take it up with my phone provider (i.e. Palm).
So basically, I'm on my own until Palm fixes the issue.
Any 1and1.com users able to get them to help?
Exact same things I encountered with 1and1 support... however, he did say he would check with their supervisor to see if the ticket could be looked at by an admin.
I was on a chat with a Palm CSR after that and he indicated these steps with server side changes are only workarounds, that a permenant solution is being worked on that would not require such changes. Can only hope, and be glad that I am not traveling today and can access OWA and the desktop client.
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