Calendar events I create on the Pre not syncing with Exchange

**blakeformayor** · 08/14/2009, 11:28 AM

Title just about says it all.

I set up my Exchange account for my work email and folders. I can create events on my computer (Entourage) and they appear on the Pre, but any events I create on the Pre are not showing up in my Entourage.

It seems really strange that the sync would work one way but not the other.. Anyone have a fix for this?

**Compusmurf** · 08/14/2009, 12:13 PM

something on your end. Mine syncs back and forth rather quickly.

I just tested adding event on pre, showed up in exhange, added event on exhange (outlook client) and it synced fine.

Deleted both, worked fine.

**blakeformayor** · 08/17/2009, 09:40 AM

Yep, it was on my end. Turns out appointments weren't showing up in Entourage, so I checked it on the Outlook web version and they were there. I did a little digging and found some instructions to empty my Entourage cache. I did that and everything works now.

Thanks for the advice.

For anyone else having this problem, right-click on your calendar in the folder list, choose "Folder Properties" and then click to empty the cache.

**IamReady** · 01/29/2010, 02:37 PM

I am having this issue on the Verizon Pre+. I can create an appointment in Outlook and it shows on the Pre through Exchange. I can modify the appointment on the Pre and it updates Outlook through Exchange; however, when I create and appointment on the Pre, it will not sync to Outlook through Exchange. What is up?

**damnregister** · 01/29/2010, 04:58 PM

Another possibility is, that you create the event on the wrong calendar. Configure your default calendar in the "preferences" or change the events calendar to your exchange one.

**dach95** · 01/29/2010, 05:10 PM

When I create new calendar entry on my Pre, in correct "Exchange" Calendar, new entries does not sync to Outlook Web Access Calendar.

However, if I create a new entry in OWA, it syncs to Pre.

So, I only have one way sync...Please help.

**IamReady** · 01/30/2010, 07:48 AM

Originally Posted by damnregister

Another possibility is, that you create the event on the wrong calendar. Configure your default calendar in the "preferences" or change the events calendar to your exchange one.

Thank you for the suggestion, but I had thought about that and have already tried that. Exchange is default and I made sure the appointment was showing Exchange in the corner. Like I said, I can update an appointment and have it sync... Just cannot create one and have it sync.

**markbf** · 01/31/2010, 08:43 PM

I had the same issue with my new Pre Plus. To fix it go to Date and Time and turn the Network Time Zone off and choose the correct tome zone manually. Leave the slide switch on off. On automatic it was showing the Cayman Island time zone which causes the device time zone to be different than the exchange time. Good luck.

**4cdndctn** · 01/31/2010, 10:04 PM

Originally Posted by markbf

I had the same issue with my new Pre Plus. To fix it go to Date and Time and turn the Network Time Zone off and choose the correct tome zone manually. Leave the slide switch on off. On automatic it was showing the Cayman Island time zone which causes the device time zone to be different than the exchange time. Good luck.

Same issue, same band aid here. Is this on the carrier side and if so, what can be done about it besides the manual override as an actual fix?

**IamReady** · 02/01/2010, 08:45 AM

Originally Posted by markbf

I had the same issue with my new Pre Plus. To fix it go to Date and Time and turn the Network Time Zone off and choose the correct tome zone manually. Leave the slide switch on off. On automatic it was showing the Cayman Island time zone which causes the device time zone to be different than the exchange time. Good luck.

That took care of the issue... Thank you!

Originally Posted by 4cdndctn

Same issue, same band aid here. Is this on the carrier side and if so, what can be done about it besides the manual override as an actual fix?

I agree, this is a band-aid and hopefully Palm/Verizon are looking into it.

Was this an issue with a Pre on Sprint?

**4cdndctn** · 02/01/2010, 09:16 AM

I have Sprint

**sixth** · 02/01/2010, 11:01 AM

Just want to thank the person who posted this fix, found this on a google search. Fix works fine for my Palm Pre Plus on Verizon.

Thanks!!

**dach95** · 02/01/2010, 03:23 PM

Originally Posted by markbf

I had the same issue with my new Pre Plus. To fix it go to Date and Time and turn the Network Time Zone off and choose the correct tome zone manually. Leave the slide switch on off. On automatic it was showing the Cayman Island time zone which causes the device time zone to be different than the exchange time. Good luck.

Applied above bandaid and now sync works on Sprint Pre. Thanks!

**ddavis** · 02/03/2010, 01:47 PM

Just wanted to chime in and state that I was having the same issue and the Network Time Zone fix above worked for me as well!

**techesq** · 02/16/2010, 10:48 PM

I had this same problem on my Pre (Sprint). The time zone work around fixes it. But of course all the exisiting entries on made on my pre (which were substantial), did not sync. Only new items created after I changed the time zone settings were syncing.

To fix: I moved the appointments from my Exchange Profile into my Palm profile and back again. It beat re-entering all the info, but still kind of a pain.

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