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Have you tried adding it as an account in the messaging app?
I don't think the phone app has accounts as such - it's the SIM card and the numbers. (Wrong!)
I don't use it much, but messaging, calls and video calling works (last time I tried). EDIT, oh, I just checked and there is a Skype account in the phone app... Hmmm... I've got a funny idea that skype was an update or was updated (Unlike other phones, the Pre 3 has a front facing camera). I imagine this would be included in a doctor, but maybe there's final unreleased version or maybe you are correct, that HP support is needed for setup, but I don't recall any special process.
Is your phone running what it came with? When was it activated? Is it new or previously owned? Has it ever been doctored?
You could try searching the forums and articles here to see if there's any backround information on Skype.
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