[bethel95]

I tend to frequently check the "What's New" section of the App Catalog. The past several days, if I tap on any newly-updated app, the app pane shows briefly, then the screen goes gray and displays a message, "This is not a valid webOS application" and a Retry button. Tapping <Retry> just repeats the cycle.

As best as I can tell, this affects all apps that have been updated since Aug 15 (the Caveman games that were updated then display normally), including apps that I already own (so I know that they're valid apps).

This behavior is showing up on both my Pre3 and TouchPad.

I can't find a way to notify HP of this.

Questions:

Is anyone else seeing this? (I'm wondering if it's a problem with my Palm Profile.)

Does anyone know how to report this to the responsible group at HP?

[dgdonovan]

I tend to frequently check the "What's New" section of the App Catalog. The past several days, if I tap on any newly-updated app, the app pane shows briefly, then the screen goes gray and displays a message, "This is not a valid webOS application" and a Retry button. Tapping <Retry> just repeats the cycle.

As best as I can tell, this affects all apps that have been updated since Aug 15 (the Caveman games that were updated then display normally), including apps that I already own (so I know that they're valid apps).

This behavior is showing up on both my Pre3 and TouchPad.

I can't find a way to notify HP of this.

Questions:

Is anyone else seeing this? (I'm wondering if it's a problem with my Palm Profile.)

Does anyone know how to report this to the responsible group at HP?

I noticed this today on my Touchpad. Just checked on my Sprint Pre. It too shows the same behavior, so it must be an App Catalog issue.

-- Sent from my Palm Pre using Forums

[eblade]

Yup, has been happening since Friday. dev people have been emailed, but I think it's just the engineers that were there over the weekend.. sigh.

[GMMan]

I can't claim to know what the cause is, but it seems it happens when AppCat can't load reviews. The descriptions and screenshots show up fine.

You can see the error code of the problem by tapping on the error text.

[edwineel]

this is happening to me also. On the Touchpad and the Veer.

[dps5pt]

As I couldn't see a post about this over the last couple of days - i'd assumed it was something I'd done - is it worldwide or regional.? I'm UK. Pretty sad really - if it was apple app store or google play it would be all over the news - webOS app catalog and we've a 5 post thread 4 days into the issue

-- Sent from my TouchPad using Communities

[annthonny]

I noticed this today on my Touchpad. Just checked on my Sprint Pre. It too shows the same behavior, so it must be an App Catalog issue.

-- Sent from my Palm Pre using Forums

Same situation here

-- Sent from my Palm Pre3 using Forums

[snorri788]

I thought I'd pitch in and mention that I'm affected too. not all apps are affected by this bug it seems, just the recent ones.

[hunland]

Same problem here in Mexico, too, tested with Touchpad and Veer. Only the apps in the new category are affected. Hope this will be fixed soon!

(Damn you HP!)

[idiomcritter]

still not fix wth. :/

[spud101]

Grrr, drives me crazy. Someone near the hp crew that can stalk them until fixed

[dps5pt]

App cat updated today and the error is still there, yeeha!

-- Sent from my TouchPad using Communities

[petehelm]

Hey all-

Our cloud services guys here in Sunnyvale and in Shanghai have been working on this issue and are making it their top priority. I'm holding off on any further app publishing until the production environment is up and running again for new apps. We will get this done as soon as humanly possible. Thanks for your patience; I know it's been a bit frustrating.

Cheers,

Peter Helm
Developer Relations

[jdevora]

The same problem in Spain
It shows up in Touchpad, Pre3 and the Veer
Cheers

[schmackolino]

same problem in germany
tested on pre3, pre-, pre+ and touchpad

only the newest apps.

[bethel95]

Our cloud services guys here in Sunnyvale and in Shanghai have been working on this issue and are making it their top priority. I'm holding off on any further app publishing until the production environment is up and running again for new apps. We will get this done as soon as humanly possible. Thanks for your patience; I know it's been a bit frustrating.

Peter has said all that he can say, I guess. For more on the topic, see Derek's webOS Nation post from this morning.

[bethel95]

One thing that still bugs me: How could HP possibly not have tested the server upgrade (whatever that was) on a parallel, non-production system before rolling it out to the App Catalog live server(s)? This would be a major black eye for any retail sales site.

[schmackolino]

fixed for german appcat. Splashtop and maptool just updated on my TouchPad...

[capape]

It works now in Spain

[baldric]

Works in the US.

-- Sent from my TouchPad using Communities