After 15 months of great use out of my Palm Pre...all of a sudden, after just coming off a 14min call, the phone went into "offline". At this point I had never seen this happen before. I got online because I couldn't get it to connect to the BELL NETWORK after restarting the phone a couple times and also removing and replacing the battery. I follow the Palm Ts and to no avail getting my phone reconnected to the network.
I researched more and found out about the WebOS doctor. In using the latest version, 1.4.5...I was hoping it would wipe the OS clean and do a reinstall and restore whatever was causing the problem - corrupt file(s) perhaps? Unforunately after WebOS Doctor was finished after 15min and stated it was done resetting my phone...I restarted my phone and was expecting to enter my Palm Profile info when all it said was:
"Phone Error. Your phone is experiencing an error that cannot be resolved".
Now I just made the situation worse...going from Phone Offline to not even being able to access the Pre. Since Dr 1.4.5 doesn't offer a full erase option...I read WebOS Dr 1.2.1 is the one that truly does a full erase and then afterwards run the latest WebOS Dr (1.4.5 for Bell) then it should work. Problem is this Dr 1.2.1 has been pulled from the Palm servers and torrents are SLOOOOOOW or non-existent. Where can I get this?
I can't even access the phone via USB drive connected to my PC (Windows 7). I've tried the USB drive key combination...didn't work. I've also did the up volume...that mode works but is meant only for WebOS Dr and you can't access the drive. Fortunately I backed up my drive contents previously.
I also notice the battery is taking a really long time to charge...although it is charging...it took all night just to each 80%.
Please help! I love my Palm Pre and it has been a great phone up until now.
Colin
BC, Canada