Palm just ticked me off.. I needed a new case for my Pixi, the Magnets for the door came off. So palm sent me a new one out, Took less than 20 mins.
Got the case today.. But its for the Pre. I've been in chat with palm for over an hour.. Here it is!!
1:19 PM Connecting...
1:19 PM Connected. A support representative will be with you shortly.
1:19 PM Support session established with Angela.
1:19 PM Angela: Thank you for contacting Palm Technical Support. My name is Angela. How can I help you today?
1:20 PM Ryan Boyer: My flap door from my Pixi plus was brike, so you guys sent me a new case, but its for the pre.
1:20 PM Angela: I’m sorry for any trouble this may have caused.
1:21 PM Ryan Boyer: ZIts alright
1:21 PM Angela: I'll do my best to correct this.
1:22 PM Ryan Boyer: Ok.
1:22 PM Angela: You received a back for Pre instead of a Pixi?
1:22 PM Ryan Boyer: Correct
1:23 PM Angela: Let me check it here. Do you have a Service Request Number for that transaction?
1:24 PM Ryan Boyer: I dont, there is a # on the package though.
1:24 PM Angela: Please check. Did you contact Palm voice support for the back cover?
1:25 PM Ryan Boyer: No i did it through chat.
1:25 PM Ryan Boyer: the # is 5151887130701
1:25 PM Angela: Do you have a Chat Session ID?
1:26 PM Ryan Boyer: No i don't
1:26 PM Angela: I see. Can I have 3 minutes to work on this?
1:27 PM Ryan Boyer: wait the # is S1-51887130701
1:27 PM Ryan Boyer: sure
1:27 PM Angela: Thank you.
1:31 PM Angela: Is the back cover that you have received a plastic back cover? Not the rubber one (for Pixi)?
1:32 PM Ryan Boyer: Correct, its a touchstone Pre cover. I need the Touchstone Pixi back cover
1:33 PM Angela: It won't fit on your phone?
1:33 PM Ryan Boyer: no its completly different
1:34 PM Angela: I see.Just give me one moment.
1:34 PM Ryan Boyer: ok
1:34 PM Angela: Can I verify your shipping address?
1:35 PM Ryan Boyer: <MY ADDRESS>
1:35 PM Angela: Thank you. I'll have this case investigated by our Shipping Department.
1:36 PM Ryan Boyer: when will i get a new case? I need a new one
1:36 PM Angela: So that we can send the correct one for you.
1:37 PM Angela: I understand. Is it possible for you to send that wrong cover back to us?
1:37 PM Ryan Boyer: are you gonna pay for shipping?
1:38 PM Angela: Just give me one moment again.
1:40 PM Ryan Boyer: ok
1:48 PM Ryan Boyer: are you there?
1:48 PM Angela: I'm sorry for the long hold. Thank you for patiently waiting.
1:49 PM Angela: Do you still have the receipt of the touchstone charger that you have purchased?
1:50 PM Ryan Boyer: the case?
1:50 PM Angela: The touchstone charger?
1:50 PM Ryan Boyer: no i bought that off verizon.com
1:51 PM Angela: How about the case?
1:51 PM Ryan Boyer: same
1:57 PM Angela: Thank you.
1:58 PM Angela: What you needed is the Standard Back Cover, Touchstone (Black) (Pixi). Right?
1:59 PM Ryan Boyer: Correct
2:05 PM Angela: Okay.
2:08 PM Ryan Boyer: are you there? i have to leave soon
2:09 PM Angela: I'm sorry.
2:10 PM Angela: Can you send the Proof of Purchase of the Touchstone charger that you bought from Verizon?
2:13 PM Angela: Ryan, are you still there?
2:13 PM Ryan Boyer: yes the only thing i have is an e-mail
2:14 PM Angela: Email from Verizon. Right?
2:14 PM Ryan Boyer: yes
2:15 PM Angela: Are you able to print that out and fax it to us?
2:15 PM Ryan Boyer: I dont have a fax machine.
2:16 PM Angela: Are you able to go to a Verizon store and have it fax to us?
2:19 PM Ryan Boyer: Just forget it. So much for customer service. I didn't make the mistake in sending the wrong case. I don't understand why you can't send me the correct one. I have no problem sending this one back, but i shouldn't have to pay to send it back. Just don't even worry about it.
I have the e-mail, i just shouldn't have to do this much crap to fix their mistake.