My apologies if this is not the appropriate forum. It seemed to make more sense than the general Pre forum.

I have a Sprint Pre that I want to bring to Verizon. I've followed the instructions in this post to the letter (and then I've deviated as well to try different solutions):

I've tried it on a Windows 7 64 bit box and 2 XP machines (32 bit). I've also connected it up to OS X. I suspect it's the pre that's dropping the connection as I get a similar response under OS X.

So, everything goes splendidly. I can gain access to the pre browse the directories... cd, ls, etc. no problem. If I look in the device manager under Windows the Pre shows up as Palm Novacom with the appropriate icon. Once you've logged in as root the instruction are to issue the command:

mpt d userial

After issuing the command the program should return:

** Message: serviceResponse Handling: 2, {"returnValue":true}
Pass-through enabled for Diag

This is where things go horribly wrong. On both OS X and in Windows I get no response back. If I watch the Device manager I notice that it refreshes. I get the audible alerts indicating a disconnection of a USB device and then another alert indicating a new connection. So somewhere along the line, something is pulling the plug and then reconnecting. At that point Windows says "found new hardware" but of course it fails to find any drivers. If I manually point it to the novacom folder with the drivers in it, it still says it can't find the appropriate drivers.


I have searched high and low for a solution but obviously I haven't found it yet. Can anyone point me in the right direction?

Cheers, Joe