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  1. #101  
    I went to my local Sprint store today and tried charging my Pre on their Touchstones. Got to full charge on both the demo Touchstones with none of the on/off charging business. So it turns out that in my case it's not the backplate but the actual Touchstone that's defective.
  2. #102  
    My TouchStone works perfect
  3. #103  
    Quote Originally Posted by sinlasalle View Post
    My TouchStone works perfect
    Count yourself as fortunate. I guess I haven't been as lucky with regard to the Touchstone. Hoping the next one works as it's supposed to. Keeping my fingers crossed.
  4. #104  
    I just received my TouchStone on Friday and so far it is working great! It seems like such a simple thing to plug the cord into your phone, but the TouchStone is just extremely convenient and keeps my Pre charged on a more regular basis. I also like how you can keep the keyboard pulled down, on the Stone, and text without having to remove it off the Stone. Was always a little annoying with the cord the way I had the cord wrapped around things to make it not look so noticeable. Anyway....happy with the Stone here....and it seems to charge just as fast.
    PalmPilot, PalmIIIc, Treo 650, Pre, Pre 3, Nokia 1020, Lumia 950

    "It's good to be the King" - Mel Brooks, History of the World, Part 1

    "I would rather have a German division in front of me than a French one behind me." General George S. Patton
  5. #105  
    Until my replacement arrives, I'm using a piece of clear plastic (like the kind you find on toy box display windows)that I secured to the Touchstone using double sided tape. Provides the minimal gap necessary to prevent to dreaded on/off charging issue.
  6. Ecode's Avatar
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    I have two TS's.... One at home and one at work... my one at home works perfect. I've never had this problem. Today at work though, on my second TS, it started. Turned out it was becasue I had my work TS plugged in via a crappy extension cord. Seems like I need to plug mine into a wall outlet, or at least, a very robust extension cord.

    EDIT: Nope.. no the issue....... I'm going to have to compare both of the TS docks at home with the same conditions to see if its the work dock that is defective.

    EDIT 2: Alrighty then, I tested out both of touchstones with the same outlet/adapter/cable (all OEM). Work TS, still does the cycling - and at random charge levels, not just 100%. Home TS, works perfect, no cycling, its awesome. I'll be heading back to the Bell store tomorrow to exchange the bunk pre with a new one....

    EDIT 3: Exchanged the TS that was cycling with a new one at Bell today. My new one works perfectly fine. Just perfect like my original TS that I still have at home.
    Last edited by Ecode; 11/06/2009 at 01:01 PM.
  7. #107  
    I have the same problem as a lot of people here. The charging works great until the battery is at 100% and the it just ding dongs every few seconds.

    I put the plastic protector sheet that came with the touchstone in between the phone and the touchstone, and it seems to have gotten quieter for the most part... it also makes it easier to place the phone, it just slides into place.
  8. #108  
    I was having this 100% issue (also ordered my TS from Amazon) and since it only cost me $30, I don't find it's worth enough of my time to be exchanging and waiting for merchandise via mail two and three and even four times, which is just silly. Muting the charging sound is also unacceptable as a constantly stopping and starting charge seems like a recipe for early battery death.

    I tried the paper fix with a napkin first and that DID shut it up but looked hideous, then I took a cue from someone above and I put a piece of double stick tape up against the plastic sheet that came with the TS, attached it to the TS and set the phone on it. So far... so good. We'll see if this lasts. I don't see a serial number anywhere on the packaging so if it still fails, or maybe just for curiosity's sake and to add to the unofficial poll we have going here, I may exchange it out with one from a local merchant since they all end up back in Palm's hands anyway.

    We have to be talking about tolerances of mere millimeters here. Sounds like it is time for someone with techie hands to dive into their Touchstone and see if there's a way to create this obstruction from withIN the unit. Maybe I will try this also if the thing can be opened. The idea mentioned here and in other threads of bending and fiddling with the pins doesn't work at all by the way.

    In any case, while I love the coolness of the TouchStone, I'm FAR more enamored with the smooth grippy backplate versus the factory cheap looking shiny plate.
    Last edited by playdrv4me; 11/07/2009 at 02:15 AM.
  9. #109  
    I got my 3rd Touchstone set this week (2nd replacement set), and this one works perfectly! No more constant off/on charging sound. Stays quiet all night long. It seems both the Touchstone and backplate were defective with the previous set as I did some experimenting with various combos of Touchstones and backplates. Now I don't have to use that piece of plastic fastened with double sided tape to the Touchstone (though it worked well in a pinch).

    A properly functioning Touchstone is a beautiful thing.

    An improperly functioning one can be a nightmare (drained batteries, higher temperatures, the charging sound which you can turn off, the screen coming back on, etc.).

    Palm needs some serious QC improvement with these Touchstones!
  10. #110  
    I've been using my touchstone for 3 days now, and I have the dreaded charging on/off bug. Last night I couldn't take it any longer so I turned the phone off, this morning the battery was completely dead! I had to plug it in to the wall charger for couple minutes before the screen came back on and displayed 11% battery life!!

    I'm going to try the tweaking of the prongs on the back plate first, then the plastic trick. If the backplate tweak doesn't work and the plastic does, I will exchange the touchstone kit.
    FYI, I purchased my touchstone from Amazon as well. Maybe they got a bad lot.

    EDIT/UPDATE: tweaking the prongs under the back cover did not solve, but adding the thin piece of plastic did the trick. Before upgrading to the TS back cover I had an Invisible Skinz installed on my Pre. I'm thinking that if I add that protective film to the back of the TS back cover that this will solve the problem. Will test later and report back.
    Last edited by AOW; 11/12/2009 at 01:18 PM.
  11. mcinnamon's Avatar
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    I have two touchstones (one at home, one at the office) I have had zero problem at home but the touchstone at work has had this problem from the start. I'm using the same phone so the back plate adjustment didn't make sense since it works fine on the one at home. I wondered about using a power strip at work (compared to a wall outlet at home) possibly causing some interference with a bunch of other cables.

    Finally this morning I went to the nearby Sprint store. They swapped out the touchstone for a new one, (they even gave me the back plate out of the box so now I have a spare) and I've had no problems the rest of the day with my touchstone at work.
  12. #112  
    (And a hearty never mind...had a theory about a patch that might be causing this problem, but it was wishful thinking.)
    Last edited by SoundGuyAndy; 11/16/2009 at 10:10 AM.
  13. malimal's Avatar
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    i don't know if this is an issue, but when i look at the battery percent from the pull down menu by tapping the battery icon in the upper right hand corner I get a different reported percent then if i immediately do an Interactive test from the device info screen. Its a difference of about 4%. the battery icon reports 100%. the interactive test reports 96%. Battery monitor app seems to verify the interactive test report.

    maybe some how these are being reported incorrectly to the Os. I don't know where the battery icon polls its data, but it may be reporting the device as fully charged and then where ever the interactive test is pulling its data is telling the OS that its still needs to be charged. Hence why it keeps going on and off once the battery icon reports 100%.

    Is there a way to get these reports to be the same. Maybe if i drain the battery completely they will match up.
  14. #114  
    I ordered and received a replacement touchstone from and issues are gone! I now get this annoying high pitched sound, faint enough that I can sleep, but loud enough if bedroom is completely quiet you can hear it.
  15. #115  
    Yeah, the high-pitched sound is a known issue with the Touchstone. I've had no problems at all with my Touchstone since my last replacement (my 3rd one!). I love it. 1.3.1 update caused some problems with Brightness Unlinked though.
  16. #116  
    Another busted unit from amazon here.

    Mine cycles as soon as I put it on. No need for it to hit >95%

    Paper relieves the issue. But frankly, that is a dealbreaker for me.

    I will try to exchange it at amazon to see if I get lucky, on monday.
  17. T3CK's Avatar
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    OK, this might help others to get a good Touchstone. Originally, I purchased the charging kit (plate + stone). It works perfectly, no issues.

    This is what I did:
    Based on this thread, I ordered from Amazon 3 single stones, hoping that one will function as expected. After proper testing, I was shocked to find that NONE of the stones worked properly, they recycled the "Charging Battery" message every few seconds. That happened only when the charge reached 95%.

    Next, I tested the actual power source. I said, who knows, maybe at the office the voltage is lower then at home so it creates issues. I tried various combinations of the 2 wall chargers and cables, they all worked perfectly when I used the stone from the charging kit. Obviously, I was not happy and I was not interested AT ALL to use tape or paper on my stone.

    Today, during lunch time, I went to local store and purchased another charging kit (plate + stone). To my big surprise, the stone worked perfectly at the office, as well at home. No more cycling issues.

    That makes me believe that the charging kit had a special batch of stones manufactured properly, while the single packaged stones are not. It might be luck but I'm glad I got a working stone. Next, I will swap the good stone with a defective one and return the dual kit to local shop. Then I will return 2 of the broken stones to Amazon.

    It is ridiculous how many returns Palm gets just because they do not bother to have the stones properly built by the Chinese manufacturer, like the first batch was done. I bet that all of you who got the first batch of charging kits had no issues with the stones.

    Just myself, I ruined 2 of their single stone packs and one charging kit, just to get 1 good stone... That is at least 100$ worth of product, at cost price. Multiply this by 100,000 people only and 1mil is trashed in a snap. It would of cover the extra Chinese salary plenty, if they did it the right way from the beginning. And I bet there are way more then 100,000 stones replaced or broken...
    Last edited by T3CK; 12/11/2009 at 09:44 PM.
    Floren Munteanu
    why queued - My blog
  18. frankhamil's Avatar
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    There is a short thread on this topic on

    I have a working dock that came in the kit with my Pre back. I've sent two back due to this defect.

    After having the problem and reading about it there, I contacted Palm via their Chat support. I've also discussed in a phone call with their tech support. I don't think they have any idea of the extent of this problem. I just finished a second Chat with Palm Pre support. I sent them a link to this thread. I also pointed out that I believe T3CK hit the nail on the head regarding this problem. Most of the problems seem to come with the separately purchased dock (probably not all of them, though).

    I asked them to let me know when the problem has been resolved, so I can order another dock.
  19. T3CK's Avatar
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    Just do what I did, Palm support don't care if their stones are broken. If they would care, they would not be in this situation. Buy 2 kits, one with the single stone and one with the cover + stone. If you are extremely lucky to get the single stone working, then refund the unopened dual pack. Or else, open the dual pack and switch the stone, you will have a perfectly working product. Make sure you wait until the phone is charged 100%, the cycling issues start only when the phone is charged at 97% or so.
    Floren Munteanu
    why queued - My blog
  20. lstrike's Avatar
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    I think it is a much wider problem then just the individual TS. I purchased two kits one from Amazon in July one from the Sprint store in september. The september sprint kit had the cycling problem. after i got fed up with remove reboot fixes I took it in to the store and they replaced it with a new sealed kit. This kit charges to 100% then discharges to zero over night!

    I love the Pre and Web OS but build quality on these things are overall terrible. Dont even get me started on receiving replacement refurbs from Sprint. I had to return them 3 refurbs to get one decent one. One had a bad earpiece, the second was twisting something awful AND get this was filled with mold! The third had a large chip and crack like it hit gravel. The fourth was overall ok with scratches deep ones on the plastic above the mirror. I have zero confidence in Sprint support or Palms build quality. Love the product hope Verizons batch is better beause if they go nuts and seel a ton with these build issues it wont be good.
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