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I had one HELL of a time trying to hard reset.I followed the intrusctions I found online, which were: remove the battery, hold end, reinsert the battery, let go of end when boot screen appears.
Didn't work for me time after time. I finally headed back to google and did new searching, which after a while, lead me to a second set of intructions: remove the battery cover, hold end, remove the battery, replace the battery, let go of end when the boot screen appears.
That did it! Start holding end BEFORE removing the battery, not after removing it. Maybe OP was reading the same first instructions as I was.
(I realize OP's post is OLD, but maybe it will help someone else.)
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