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Something is not right with your setup, if I plug my phone into the PC, I stop activesync first, then dial ##3424#, then go to QPST configuration, look at the Active Phones Tab and see if I have SURF6800 listed, then start clients, service programming.
I can also dial ##3424# before connecting the phone to the PC and it will work. I can also disable Activesync so it does not even try to sync when I connect the phone and it still works. Activesync will also show "not connected" and I can still have the connection to QSPT Configuration.
It sounds like one of the steps you are trying is off, I got in a hurry the first time I tried this and it didn't work, you have to follow the instructions exactly, to which I found out.
Try stopping Activesync completely and see what happens.
edit: with the phone plugged in and on the diag screen on the phone and in the QPST configuration screen on the PC, active phones tab, selecting diag passthru and normal will change the screen on the PC as I keep changing showing the connection.
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