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 Originally Posted by andrebsd
Lots of things made and sold are crap, all those "made for TV" products. I don't care to sue any of them, why? because if you do your research before buying the product you'll know if it works well or not. If you still deside to buy the product, then it's your own problem. Just going by the commercial would be dumb; obviously they will show it working at its best.
Also, as for why you'd be going after Palm... I dunno. Palm made the hardware, Verizon runs the network, and Microsoft made the software. Last time I checked, the call waiting stuff is probably a software issue.
You say that patches shouldn't be needed. Welcome to the world of computers, where WM5 is far more code than Caller ID. You should know by now that MSFT patches pretty much everything they release, most software company's do... If they wan't to stay in business that is; because almost no one makes a perfect product.
I'd much rather have a company spend their time innovating, rather than having to deal with lawsuits. They know the problem exists, they will be trying to fix it. If they aren't; then they will most certainly not exist as a company in the future because someone else will make something better.
I don't buy junk. If I am buying a premium product and paying a premium price I expect it to work.
My life is too busy to background everything. Something as simple as a phone with pda functionality should work. I expect some glitches as an early adopter, but I don't expect to spend 15 hours (inc hold time) with cs from two different companies for a single product that I've only owned for two months. While there are some things that are expected patch issues, a patch shouldn't be needed to keep a phone in the same system (auto a/auto b) everytime the phone is turned off; that's just beyond basic functionality. There are several examples like that on this board.
The fact that a company has to deal with lawsuits doesn't have anything to do with time resource allocation. You think the programmers are dealing with causal relationships and the attys are dealing with bug fixes? Come on.
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