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  1. Hvacmanjc's Avatar
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    Was wondering if anyone could help. So I have an unactivated Sprint Pre and downloaded all of the necessary software to access the app catalog. For some reason, nothing will download. Everything says download failed. I tried downloading the Yelp app and the progress bar filled and then it said "Download Failed". Has anyone had an issue like this? Any help would be appreciated and Thanks in advance.
  2. #2  
    Since July 23, 2013 any webOS device needs to have the Root Certificate updated in order to access any HP servers. The old cert expired and a new one needs to be installed via an App Catalog Update.

    Here's the official HP help page:

    Try these instructions first.

    Some people are experiencing issues with updating the cert, but give it a try the HP way first and if it fails write back for help and/or check the many threads around the board about the issue.
    Lumia 1520.3 (the Beastly Unicorn): Windows 10 Mobile

    Windows Central Senior Ambassador

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