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Sounds like good old stuck in headset mode. Try plugging in a headset and see if the sound is fine in the headset. When you unplug the headset, your sound might come back. If it doesn't, try plugging and unplugging the headset a couple more times. If it still doesn't work, try compressed air in the jack, and maybe the shaved Q-tip trick. If all that fails, take it to Sprint or Verizon (whichever you have) and they can usually clear this in a minute (they have a lot of practice with this issue).
I have this problem about once a week. I've gotten pretty good at clearing it, but I have had to take it to Sprint once too.
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