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  1.    #1  
    I have just acquired a refurbished pre and when I attempt to move videos from my Pre to my mac the sound is so low I can barely hear it.

    It's fine on the Pre, but once I move it over it's crap.

    I have tried both moving the files directly to my computer and by using iPhoto. Same result.
  2.    #2  
    I had my headphones plugged in.

    Um. Yeah.

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