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 Originally Posted by Fisack23
Refurbs are simply phones that have had defective parts removed and new parts put in place. The phone is not simply one piece of carved plastic; it is a combination of many different pieces that are plugged in together.
If the keyboard is defective in a phone, the old keyboard is taken out and a brand-new one is put in. If the screen is messing up, the old screen is taken out - you get the picture. And the outer case is always replaced, so that you are not touching somebody else's phone, as are all heavy-use items (sliders, jacks, etc.)
If you think of it like a car, if the engine, headlights, and seatbelts are fine but the air-conditioner is broken, the A/C would be taken out and a new one put in - the rest of the car is left alone. (I know that's not an exact analogy, but the point is that just because your air is bad doesn't mean that the engine will go out.) It is more cost-effective for a company to take give you another phone and take the time to find out what's wrong with your old one at their leisure than to have you sit in the waiting room while they try to track down what happened.
I have had lots of refurbished phones/computers/electronics through the years, and they are no worse (or better) than the originals. You can always find people who will tell you how the refurbished phone they got was a lemon, while those who are happy with their refurbish (who got the lime?) don't speak up.
Hope this helps - refurbs are not bad. They actually save you money, since without them Palm/Sprint would have to charge you more for brand new phones all of the time.
Thanks for the info - and that's interesting. I didn't realize the outer casing was replaced when a Palm phone is refurbed. I got a refurb one time that was cracked, so that must have happened in transit and must not have been caused by the previous owner.
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