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09/01/2010, 10:49 AM
#2530
 Originally Posted by ion677
Here is a chat session I had with Palm confirming that Verizon will most likely not get 1.4.5 for the Pre+ and skip to 1.5
4:46 PM Connecting...
4:46 PM Connected. A support representative will be with you shortly.
4:46 PM Support session established with Angela.
4:46 PM Angela: Thank you for contacting Palm Technical Support. My name is Angela. How can I help you today?
4:47 PM Nate: Just wondering why pixi plus users got webos 1.4.5 today but pre+ users have not.
4:48 PM Angela: Let me verify, you wanted to know regarding the release of 1.4.5 version. Right?
4:49 PM Nate: yes, specifically why pixi plus users got webos 1.4.5 today but pre+ users have not.
4:50 PM Angela: Right now, Palm release the 1.4.5 for Pixi Plus only. We don't have news yet for the Palm Pre Plus.
4:50 PM Nate: What is taking so long?
4:50 PM Angela: For Palm Pre plus, it is still in the works.
4:51 PM Nate: Why? spint pre users already have it too.
4:51 PM Angela: I understand your concern. However, we don’t have any specific information right now.
4:52 PM Nate: You don't understand. Otherwise you would get some answers for verizon pre users. We don't have access to almost all new apps released.
4:52 PM Angela: Don't worry we will be submitting this inquiry to our Palm engineers. As soon as it will be available. It will be delivered through the Over-the-air updates.
4:53 PM Nate: And when will that be?
4:53 PM Angela: No specific time frame yet.
4:55 PM Nate: There are rumors that the update will never come to verizon users. Are you abandoning verizon palm users because the pre+ is being EOL?
4:56 PM Angela: No, we're not. There hasn't been any announcement for that matter.
4:59 PM Angela: Just wait for the updates for the PrePlus. They are working on it.
4:59 PM Nate: Yeah because you don't want to lose customers. But verizon's EOL date for the per+ is end of october.
5:00 PM Nate: We are getting impatient enough with all the canned answers coming from vzw/palm.
5:00 PM Nate Farrell: It's extremely frustrating not getting any straight answers.
5:01 PM Angela: Unfortunately, we can't provide specific time frame. But, rest assured that it will come out.
5:04 PM Nate: I'm not so much concerned with when. I want to know why. Why is the burning question here. Why does sprint have it and not verizon?
5:04 PM Nate: Why does the pixi have it but not the pre+?
5:06 PM Angela: Updates is specific to each device on every carrier. That's why they don't release the updates at once to all carriers and devices.
5:09 PM Nate: Is it possible that vzw will skip 1.4.1 go straight to 1.5?
5:10 PM Angela: Yes.
5:10 PM Angela: In your case, I would say that it's advantageous in your end because once it will be release in your device model, it has been tested on other carrier already minimizing any issues.
5:10 PM Nate: Dear Lord, that will take months!
5:10 PM Nate: Yeah but we can't access MOST new apps like angry birds.
5:12 PM Angela: For now, we can only wait for the update.
5:13 PM Nate: But I'm a paying customer. My contract will end soon. What is going to keep me from choosing another device?
5:14 PM Nate: No update= go to another phone.
5:15 PM Angela: I understand your concern. But, I really don't have specific time when it would be release.
5:17 PM Nate: Can you at least give me a webos doctor version of 1.4.5(to use at my own risk) so that I won't have to wait months for access to new apps?
5:19 PM Angela: We don't have WebOS Doctor 1.4.5 for Verizon yet.
lol looks like you tried hard! If I were a PDK dev I would sue Verizon. Do you know how much money they are costing them in app sales?!?!
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