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  1.    #1  
    My phone's touchscreen stopped working so I was sent a replacement phone by Sprint. When I called CS, they told me everything would be backed up since I had a Palm Profile and helped me activate my new phone.

    Well everything is there except for photos and music. Is there anyway for me to get the music and photos off my old phone?

    I tried to hook up the old phone to the PC with the USB cord and it recognizes the phone but there is no file to open or anything. I can't use the screen on my phone so I am stuck there.

    Can anybody help me? I am somewhat tech challenged, so please explain very clearly LOL thanks!
  2. #2  
    Plug your phone into your computer via usb cable and hold orange button + sym + u to go directly into usb mode. here you can backup your phone

    Currently using: Sprint Palm Pre and Sprint HTC EVO 4G

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