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  1.    #1  
    hey my pre has a crack in the screen. I have the extended warranty and insurance but would like to avoid paying the deductible. I don't remember dropping it so do you think verizon will give me a new one
  2. #2  
    is it withhin 30 days?

    verizon ussually doess the rigjt thing. Cal verizon support
  3. #3  
    They, and Palm, definitely should. Only some will debate you on whether you dropped it or not.
  4. #4  
    I worked for vzw and a crack is a crack. Voids ur 30 day exchange policy. You need the TEP plan and pay the deductible.

    but, if ur lucky and there is a kind manager on duty who actually does care about keeping loyal customers, they may exchange it. But IMO you will get no where talking to a regular rep.

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