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  1. crwalker's Avatar
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       #1  
    This might be posted already. However, I can't sign into AIM not Google Chat. I was able up until yesterday afternoon. Haven't done anything to the phone prior to that. I've tried removing accounts in hopes of recreating them. Can't remove them. I've done a full erase and it still won't sign in. Any suggestions?
  2. ay
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    #2  
    Quote Originally Posted by crwalker View Post
    This might be posted already. However, I can't sign into AIM not Google Chat. I was able up until yesterday afternoon. Haven't done anything to the phone prior to that. I've tried removing accounts in hopes of recreating them. Can't remove them. I've done a full erase and it still won't sign in. Any suggestions?
    Someone else posted a similar problem, and found that running EPR helped them. A patch had messed with the messaging app. I'm not sure if this might apply to you as well?
  3. #3  
    I've got this problem only on Wi-Fi, not on EVDO. Is that the same case with you?

    Also, some Wi-Fi cases I can sign in okay, just no longer at my office.
  4. #4  
    Are we the only ones with this problem??
  5. #5  
    ive also been experiencing difficulties with AIM since the update. it worked when i first got the phone. then i did the update, and since then its been acting up. i was able to log in, but i later realized it had logged me out later that day.
  6. #6  
    I doctored back to 1.3.5.1, confirmed that signing in under Wi-Fi worked, and upgraded OTA to 1.4 and again it won't sign in...

    I've already escalated to Level 2 tech support, but they say they have not seen anyone else with this problem.

    So, if you have this problem, please contact Palm about it! I used their Live Chat support to start...
  7. #7  
    Well, after a series of doctoring for other issues, it now all of a sudden seems to be working on wi-fi... how odd.

    Edit: false alarm, still not working.
    Last edited by krypticide; 03/11/2010 at 07:35 PM.
  8. #8  
    Quote Originally Posted by krypticide View Post
    I doctored back to 1.3.5.1, confirmed that signing in under Wi-Fi worked, and upgraded OTA to 1.4 and again it won't sign in...

    I've already escalated to Level 2 tech support, but they say they have not seen anyone else with this problem.

    So, if you have this problem, please contact Palm about it! I used their Live Chat support to start...

    i use wifi all the time at my house, but still isnt working for me??
  9. crwalker's Avatar
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       #9  
    I can't sign in under Wi-Fi (at homre or work) or otherwise. I am totally confused.
    What's EPR?
  10. #10  
    I'm another one with this problem. No IM on wifi. I'll try the EPR and see if that helps, but I doubt it... I don't have any messaging patches installed. I'll report back in a min.
  11. #11  
    Quote Originally Posted by krypticide View Post
    I've got this problem only on Wi-Fi, not on EVDO. Is that the same case with you?

    Also, some Wi-Fi cases I can sign in okay, just no longer at my office.
    i'm having this exact same issue at work. i'm fairly convinced they aren't restricting access for my device.
  12. #12  
    Update: running and EPR didn't help a thing on my end. Still no IM.

    UPDATE 2: Going to Device Info -> Reset Options -> Erase Apps & Data did the trick. Back to factory and everything seems to be working.
    As a bonus, it also fixed my not being able to shutdown without a battery pull since 1.4.
    Last edited by stubbs; 03/11/2010 at 01:00 PM.
  13. #13  
    Update 3: I lied, the partial erase didn't fix it. Tried a Dr. next, but that didn't work either. Bug!
  14. #14  
    I just talked to a guy on Palm's support chat, and he passed it on to their specialist team. We'll see if they can figure out or at least promise a fix by 1.4.1.
  15. #15  
    I have the problem in the UK, aim rarly signs in on 3g, but on wifi its fine..though it does disconnect every hour or so
  16. #16  
    Update for me: turns out all that doctoring didn't fix anything. False alarm, where it looked like I was online but I actually wasn't.

    On phone with specialist, hope they will figure it out. If not, I've got a Palm buddy of mine that I may need to pull strings with...
  17. #17  
    Per suggestino, i went to 1.3.5.1 and it worked fine. I really want to be on 1.4, so Ill see if a hot fix is released soon.
  18. #18  
    I experienced the same problem after the 1.4 upgrade. I've installed greg's messaging plugins and all is working great now.
  19. #19  
    Quote Originally Posted by peterlemonjello View Post
    I experienced the same problem after the 1.4 upgrade. I've installed greg's messaging plugins and all is working great now.
    I'm still having the problem after 1.4.1.1, so I may try those plugins. Grr.
  20. #20  
    Any luck with the plugins? I was on Level 3 support but haven't heard of a fix for this issue. I'm wondering if it's related to trying to connect to "enterprise"-level routers.
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