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  1. oly8ball's Avatar
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    My voicemail keeps popping up saying I have a new voicemail when I do not....I listen to them....none are new yet the "1 " on the voicemail symbol never goes away? Any ideas? Yes have done a restart. Thanks in advance
  2. #2  
    Have you tried to listen to the whole message because if you hang up too early the voicemail will remain new.

    Also, have you tried to reset your voicemaail count. That can be done by clicking on the phone app -> Click on the drop down (Sprint) on the upper left corner -> click on "Preferences" -> Scroll to the bottom and click on the "Reset Voicemail Count"

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