Web OS Doctor stuck in 66%

**drferegrino** · 02/17/2010, 08:08 PM

Hi. I recently aquired a Palm Pre from Sprint.
Couldn�t use app catalog, so I reset with Web OS Doctor but couln�t finish the reset, it got stuck en 66%.

I�ve been trying different versions of web os doctor, but the problem remains. Stuck in 66% for a while, then image for "unable to reset".

Anyone knows what�s next?

**maxima2k53** · 02/17/2010, 08:16 PM

Originally Posted by drferegrino

Hi. I recently aquired a Palm Pre from Sprint.
Couldn�t use app catalog, so I reset with Web OS Doctor but couln�t finish the reset, it got stuck en 66%.

I�ve been trying different versions of web os doctor, but the problem remains. Stuck in 66% for a while, then image for "unable to reset".

Anyone knows what�s next?

normal...just leave it be

**maxima2k53** · 02/17/2010, 08:17 PM

Originally Posted by drferegrino

Hi. I recently aquired a Palm Pre from Sprint.
Couldn�t use app catalog, so I reset with Web OS Doctor but couln�t finish the reset, it got stuck en 66%.

I�ve been trying different versions of web os doctor, but the problem remains. Stuck in 66% for a while, then image for "unable to reset".

Anyone knows what�s next?

wut kind of different versions ru trying...theres only one...1.3.5.1 for sprint

**HardBeatZ** · 02/17/2010, 08:22 PM

Trying different carrier webOS doctor's could cause the device to have other problems. You should only use the one that is intended for your carrier.

**drferegrino** · 05/09/2010, 10:58 PM

just sprint, now using webos doctor 1.4 but still stuck in 66%, and unable to reset..
i found someone with same issue, didn�t say how it got solved. please help

**rem_kujawa** · 05/09/2010, 11:06 PM

how long did you wait?

**atl10pnr** · 05/09/2010, 11:22 PM

I was having that problem for a while but being stuck at 64%. I used a differant USB port and then it worked. So try that.

**rem_kujawa** · 05/09/2010, 11:26 PM

mine always hangs at 66% but it does finish.

**centrix** · 05/10/2010, 12:23 AM

Originally Posted by rem_kujawa

mine always hangs at 66% but it does finish.

There's a few things that could cause this.
Make sure you're using the correct doctor for your carrier.
Are you using a cheap data cable? Use the one that came with the pre (I'm using a cheap one from ebay for my data connection which works, but I've seen issues on other pres using an after-market microUSB
Plug the usb cable into the BACK of your computer, don't use the front usb ports and DO NOT use a usb hub!

**drferegrino** · 05/16/2010, 06:06 PM

i�m using original data cable, different USB ports, different PC OS (xp, vista, 7), java in latest version...
always stuck at 66% and then "unable to reset" image...

what�s wrong with my modem? (i understand that 66% belongs in doctor to reseting modem config)

can anyone help please?

**hatchettjack** · 05/16/2010, 06:14 PM

try rebooting your computer prior to doctoring

**weenarz1176** · 05/16/2010, 08:57 PM

My story, for what it's worth. I had the same problem back in November. Took it into a Sprint store, and they said my phone radio was acting strange - my Pre now thought it was a GSM phone or something like that. They ran it through their diagnostics and could not fix the problem. They asked me if I had downloaded patches or done "Homebrew", which I answered honestly yes. I left the store with a new Pre. I know this is probably not the solution that you're looking/hoping for. Good luck.

**stan.forums** · 06/02/2010, 04:58 AM

my pre starts to go into a reset loop at 4% or 8% any ideas on what to do?

**JoseG-As** · 12/12/2010, 05:52 PM

drferegrino,

Could You solve your problem? I have the same problem I can't fix it.

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