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Spent an hour on the phone with tech support at Palm yesterday. Did partial erase, created some call logs, and am awaiting feedback. Tech was patient and tried hard to resolve.
Pixi still receives blank SMS responses from certain out of network phones, and from some phones in network. Palm seems to be working diligently to resolve.
Meanwhile, Verizon still doesn' get it. I called to follow up on a problem ticket number yesterday and found no one seems to have looked into it. I was initially told that since the blank SMS were from out of network that it was the other networks fault. After about forty minutes I was finally told that this was a "known issue" with pixis that were assigned numbers that "had been" Alltel numbers. That is, I am a Verizon customer, with a Verizon account, but the phone is still served by an "Alltel server" Hmmm. Doesn't explain why the Pre with the same account history works just fine...
Thanks, Palm. Please get working on it, Verizon.
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