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WE have helped lots of people with this issue since our App requires the PDF viewer to work.
Try this:
The steps below will help you restore your PDF View App by using the "Partial Erase" function.
IMPORTANT: You will need to know all your Palm Profile password and synergy/sync usernames and passwords to complete this process. (In other words, if you sync to Google, Facebook, Yahoo! or another service, you will need to know and enter these usernames and passwords.)
Step 1: Take backup of your data.
Tap the "Back Up" App from your launcher.
Tap the "Backup Now" button at the bottom to make sure you get a fresh backup on the server.
Look for a message near the top that says "Last backup" (today's date & time).
Make sure the switch at the top is set to "On"
Exit out of the Backup app.
Step 2: Perform a Partial Erase.
Partial Erase deletes personal information (contacts, tasks, calendar, memos), applications, and the Palm profile. But core applications (like the PDF View app) data and applications downloaded from the App Catalog are restored after you sign in to the Palm profile again.
Open the "Device Info" App
Tap Reset Options, and then tap Partial Erase twice. The phone may take a few minutes to reset.
STEP 3: Restore Your Data from Your Profile and Sync Accounts
Once the reset is complete, follow the onscreen prompts to enter the Palm profile email address and password. This restores all data that was backed up to the Palm profile, including contacts, calendar events, and tasks, as well as apps downloaded from the App Catalog.
Then, you'll need to enter all usernames and passwords for your synergy/sync accounts to get those up and running again.
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