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 Originally Posted by masc23
Can you enlighten me as to what I actually have to do or is ther a thread that discusses this?
Manny's post (#26) pretty much nails it. Fake profile until you can verify that the new phone is on the latest OS (or at least the same OS as your old, since it 'croaked' during the 1.3.5 update), then do a full erase (Device Info -> Reset options button at bottom), then enter your correct profile once the OS is up to date.
I don't think it was ever considered a 100% thing that trying to retreive your profile cloud info on an old OS would hose your data, but from what I'd read it was a pretty sizeable chance...and my wife did indeed experience it.
At the store they will want to "help" you by getting the new phone working for you, and will likely try and tell you "It's up to date already" because that's what their policies say (or so I was told after my wife's situation). You just can't check the installed version number until the phone goes thru startup and asks you for a profile, which is a little disconcerting; I'd think they should have the phone try to sign into the network, then ask for a profile, but at least allow you to view the Device Info screen and hit the update button right then and there, but it doesn't allow anything aside from emergency call or customer support call prior to the profile entry. That might also change once Pre's are available on other networks, then again it might not....
Be firm in asking to do the profile input yourself so you can enter some bogus one (I used a made-up name of "Temp O'Rary" but did use a real email address that's one of my backup emails for spam-catching use only, in case I did ever need to verify I got the Palm profile activation email) and look @ Device Info to check the OS version. At which point, if it's not at least on 1.3.1, you can show them and say "I may have just saved you a huge amount of screaming on my part, thankmeverymuch".
Having to upgrade OS's there in the store may be tediously slow and painful (so budget some time when you go to pick up the new phone) but then again, better to have something potentially go wrong with all the upgrades RIGHT THEN, before you've walked out, so you can just toss it back at them and say "try again" if needbe. Let's hope not!! 
Mind you, I've also read (here and elsewhere) that having the new phone on the same OS version as the old is no GUARANTEE your profile will come in with no errors as we're assuming you had a recent profile backup anyway (for example, 1.2.9 to 1.3.1 had an error where it actually stopped doing profile backups even if backup was set on, needed to toggle it off and back on again in some cases to get it to reset) but at least it eliminates one major chance of oopsies.
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