[sjones302]

I purchased a htc hero and have decided to keep it in place of the pre. I'm planning to sell the pre and want to wipe it clean and reset it back to factory for the new user.

[063_xobx]

webos doctor or just plain hard reset

[Rennat]

This is the reason why we need a DISLIKE button....

[063_xobx]

+1 but maybe we should call it the dont let the metaphorical door hit you button

[plcd22]

step # 1: Sell the Hero KEEP the Pre
step # 2: Thank me for saving your life
step # 3: Enjoy your Pre!

[funkus]

the question still remains, how do we do a simple hard reset?

doctor isnt working for me and i need to factory reset because my package manager is dead.

[bdhu2001]

the question still remains, how do we do a simple hard reset?

doctor isnt working for me and i need to factory reset because my package manager is dead.

Hard reset is the full erase. I don't know what you mean by doctor isn't working for you? If your Pre doesn't recognize, try "In case you can't get the webOS Doctor to work..."

If other issues try "Manual hard reset?"

[rtrski]

Assuming you're on 1.3.1 or later:

Device Info page, there's a "Reset Options" button at the very bottom. Hit this, then hit "Full Erase" in the next page. You'll see after the phone restarts that it's asking for a profile just like it did when you first got it from Palm, so everything should be gone. It will stay on the latest version of the OS installed though (doesn't "reset" all the way back to 1.1.0 or whatever the version was at original release).

You can hook up to a computer in USB-drive mode as well to make sure, but this appears to be pretty darn complete if it even wipes the owner's profile info...

I'll leave all the opinionating about your choice to others, you just asked how to do it not for "advice" on your decision.

[funkus]

thanks guys

[bdhu2001]

thanks guys

You're welcome. Sorry I wasn't more explicit on Full erase. I usually try to be more specific. I hope everything is working out for you. Happy New Year.