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For me my provider was in the DB correctly, but it still didnt work... for some reason the pre only picks up when I use the WAP apn (it picks up 3G and is quick, so it is doing something weird)...
Anyways, my procedure was the following:
Download webos doctor 1.3.1
Restore the phone to factory
Turn on, with SIM in, go to create profile
fill in the form
As it checks your e-mail it will fail, saying that there is no connection, it should now give you 2 options BBACK or EDIT SETTINGS (dont remember exactly the wording)... go to edit settings, and enter your carrier's info...
it should work after this...
Be advised, however, that the app catalog wont work for you.... like me, who also bought from expansys, we are screwed.... damn idiots....
honestly, the pre is very lacking imho... I bought it, imported it, and fiddle with it because I like gadgets, but every evening after I play with it a bit, I go back to the iphone... My contacts are a mess on the pre (mixed up all my facebook, msn, exchange contacts - not nearly as elegant as on android devices, doesnt even let me remove non-exchange contacts from view), my calendar doesnt show events on that day unless I scroll up and down to see them... (i.e. it doesnt default to showing the time where an event is present)... anyways, i dont mean to rain on your parade, but if you use it professinoally in any capacirty, I'm afraid youll be a bit disappointed.
anyways, sorry for this aside, i didnt eman to drag this way ot...
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