|
 Originally Posted by Pyrex
Palm has informed me that contact information is encrypted and cannot be retrieve via the USB cable.
Unfortunately, there are different levels of technical support. He's incorrect that the data is encrypted, it is not. In one respect, the guy is correct, the information cannot be retrived simply by using a USB cable. But it can be retrieved using using a USB cable. I know even that is confusing, I'll try to explain (do with the information what you choose).
If you plug the Pre up and use it as a USB storage device, the information is not accessible.
However, if you put the device in Developer Mode (by typing a command on the screen), you can access the underlying Linux system.
The instructions for that can be found here:
Portal:Accessing Linux - WebOS Internals
Once you have access to the underlying system, you can copy the database that actually contains your unencrypted information, including your contact list. There are tools that you can run to extract that data, or if you prefer, you can send it to me, and I'll extract the data and send it to you in a CSV format.
BTW, when I way "extract", it's not because the data is encrypted, it's not. It's because the database contains a lot of different information, and is difficult to use in its "raw" format. You'll want the data in something you can import into whatever you end up with.
Sorry you're having difficulty. I really think this is one of the major "public awareness" issues that Palm has fallen short on. What you were doing is not "cloud computing". What you were doing was storing all your information on a device that was doing an over the air backup. That's not cloud computing. Your backup was corrupted, so when you went to a new device, the restored backup did not have the correct information.
Some folks are having successful results with Palm recovering their backup. Others are not. Were it me, my first attempt would be at getting the information off the device.
Good luck. Personally, I think you're giving up on the device too soon, but I can definitely understand why you would.
====
After reading further in the thread, the tech support was right - the data on their server is encrypted. It was a nonsensical answer though, as you cannot access the data on their server with a USB cable.
However, the data on your device is not encryptied. It's in a standard SQL Lite database.
|
|
|