he got a replacement and logged in but its not syncing his info. he tried different passwords and user names etc but nothing. and sometimes it lets him change his password which means he got in right? so he doesnt think its the login info thats wrong?

so what did he do wrong or what isnt working.

he has a replacement done before and everything synced when he logged in the new phone?

can he log in elsewhere thru palm to get his info?

or is it lost for good?

when he setup email accounts it seemed to pull contacts back into the phone.