being really excited about getting a uk pre, I decided to call carphone warehouse as I'm due for an upgade. I was shocked when i was told by the salesmen that they were no longer doing the handset. He said it was to error prone and not economically viable. I checked the website, where I remember seeing the phone last week. Its been removed.

Is losing carphone warehouse a big blow for palm in the U.K?

How is o2 customer service? I've been with carphone warehouse for over ten years and find their customer service very good.