So I think its official

**bigb83** · 09/29/2009, 02:01 PM

WebOs doctor wont even recognize my phone after th 1.2 update...looks like ill be making a unwanted trip to sprint

**Se7enth** · 09/29/2009, 02:07 PM

Even when you try in forced USB mode? I think you have to turn it on while holding the UP volume button. I'm not sure if this is the right button press. But try it anyway,

**bigb83** · 09/29/2009, 02:12 PM

Well when i try and turn it on it just stays at the palm screen...then that goes away to the big battery symbol

**TWC_SouthPhilly** · 09/29/2009, 02:12 PM

LOL he said the up button. LOL

**bigb83** · 09/29/2009, 02:15 PM

um i know he did.....

**Se7enth** · 09/29/2009, 02:19 PM

Originally Posted by bigb83

Well when i try and turn it on it just stays at the palm screen...then that goes away to the big battery symbol

If you have the big battery symbol, then your phone isnt fully charged. Try charging it for 15-20 minutes (but leave it charging) until the big battery is gone.

**bigb83** · 09/29/2009, 02:23 PM

its not working...on my usb connection at work anyway..I think maybe I have to charge it in a wall outlet to get it to hold a charge..idk..getting frustrated

**Se7enth** · 09/29/2009, 02:26 PM

Originally Posted by bigb83

its not working...on my usb connection at work anyway..I think maybe I have to charge it in a wall outlet to get it to hold a charge..idk..getting frustrated

USB connections charge at a slower rate. If the phone is connected via USB (or wall) & the big battery icon is visible for longer than a minute, then it is charging. It may not seem like it is, but it is. Be patient, leave it connected for 20-30min. & see what happens.

We'll get you up and running again, you'll see!!

**bigb83** · 09/29/2009, 02:28 PM

Ok ill try it...it seems when i leave it plugged in it eventually goes back to the black screen with just palm on it..you know like it does when u start the phone? then i think since its trying to boot itself back up kills the batterry angin and goes back to the big battery in like 5 min

**bigb83** · 09/29/2009, 02:31 PM

See right now it went back to the palm screen...and u can turn it off or anything

**Se7enth** · 09/29/2009, 02:34 PM

Ok, try this. Take out the battery so it turns off completely. Put the battery back in, but don't turn it on yet. Hold the volume UP button & then plug in the USB cable. Continue holding the UP volume button until the USB mode icon is visible on screen. Then try the WebOS doctor program.

**kmehr** · 09/29/2009, 02:36 PM

try this following everything exactly as posted
1) Remove the battery
2) Press and hold the volume up button
3) Plug the USB charging cable into the wall charger, and insert the USB cable into the Pre.(you will see a picture of a battery and a question mark at this point)
4) Insert the battery.
5) Release the volume up button.
6) Now you should see a USB type of symbol,
***7) DO NOT CONNECT THE PRE TO YOUR PC YET.
8) Once the webOS Doctor asks you to plug in the Pre, take the USB cable out of the wall charger, and plug it into your USB port on the PC.
9) The "Found New Hardware" will install the Novacom drivers. Wait till it completes the install
10) Now you should see the Next button will light up in webOS Doctor
11) Start the Repairing

All this could have been found using the search feature on this forum http://forums.precentral.net/palm-pr...ml#post1924327 or http://forums.precentral.net/palm-pr...ml#post1849460

**bigb83** · 09/29/2009, 02:36 PM

Ok so I held the up button and put in the usb cable and it just gave me the big battery again

**kmehr** · 09/29/2009, 02:45 PM

Originally Posted by bigb83

Ok so I held the up button and put in the usb cable and it just gave me the big battery again

did you follow the steps exactly as posted?

Step 3 is for a wall charger not to your PC. You should probably just turn the phone off, and let it charge. Then when you get off from work, follow the steps exactly using a wall charger 1st then when move to connecting it via the PC

**buyrihn** · 09/29/2009, 02:54 PM

After hours of dealing with the Pre not being able to update itself using the update app, I tried the WebOS Doctor. Couldn't get the damned thing to recognize it, but with the instructions posted, it's finally loading it.

I'm actually on the phone with Palm right now, and they're clueless. Perhaps their help literature should include PreCentral forum searches, huh?

UPDATE: Their level 2 tech finally recommended what they call "Developer Mode" (not the upupdowndown... start)- the "hold up button until you see the USB icon". Frustration.

**bigb83** · 09/29/2009, 02:55 PM

Ya im at work and didnt bring the wall charger with me so ill have to try it when i get home...hope it works im over it lol

**kmehr** · 09/29/2009, 02:58 PM

I understand... sometime when things do not go as planned, they can make us frustrated. lol

Sometimes its best to just set it aside and then make another attempt later. Let us know how it goes.

**mainevent3405** · 09/29/2009, 03:01 PM

You do know there's a new version of Webdoc specifically released for 1.2 correct? What version webdoc are you using? The new one is Build Sprint.108.171

**mmcnamara43** · 09/29/2009, 03:17 PM

Did You Update The WebDoc?

*Edit*-sorry didnt see your post.

**bigb83** · 09/29/2009, 03:18 PM

I was just using the one on Palms website

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