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 Originally Posted by aquipower
I work for a corporate Sprint store. I am truly sorry for the inconvenience on down towers where you have difficulties having signal in your area. There so many things that can happen for the signal problems, in which the case was down towers. it happens. The reason we Sprint employees don't like the third parties such as radio Shack, or other third party stores, is because of commission, obviously. Another is that any problem they do encounter, they do not know the answer for that and immediately they send the customers to a Sprint Store to fix the issue and not to waste their time fixing it. We hate that. I know we are supposed to be united as one, but the reality is another one. Not all the third party stores are bad, is just that there are some "shaddy" ones that do want to get the activation and not to handle the issue. If any customer have purchased any phone from a third party dealer, please do ask the warranty time, return policy, and handling of any issues. Any purchase from a third party dealer must return or exchange at the same location they purchased it.
Watch your mouth, buddy. I spend most of my time FIXING the problems your store causes, or says that "your hands are tied". It's like you guys weren't trained in customer retention. Even better, you guys don't bother to optimize anyone's plan! Hell, if I had a 200 dollar bill for 3 lines with no unlimited data or something, I'd think the competition was cheaper too! You don't check for discounts(Almost everyone can get the AOL discount since you only need to be a member) and all you care is about them signing that two-year contract and leave someone like me, to deal with the aftermath of your lack of intelligence in some very basic issues that might just make a customer cancel! I guess thats what happens when you're only paid minimum, huh?
Last time I checked, in my area, we are also the ONLY Sprint Service Center, meaning we'll actually fix your phone and diagnose it compared to what you guys do and just instantly push out eTickets and make said customer wait for a couple days for their device to come in. So you know what, think before you speak. There are plenty of great third party stores, and I'd like to think we're one of them. I personally have a 0 returns in my 4 month tenure at my store, selling over 50 new phones and 30 upgrades. I deal with all my customers in a personal but professional manner and encourage them to ask questions and to bring up issues that they have with their service and hardware within our 30 day return policy so as to give me the greatest flexibility in fixing their issue. Do you? Probably not. So don't be dissing the third-parties. In some rights, we're what make people stay with Sprint because corporate is too lazy to fix these issues.
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