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09/09/2009, 05:42 PM
#1
I am an almost 10-year veteran of Sprint and I bought my Pre on July 1 (as soon as my 22 months upgrade was available) for the $299 with the $100 rebate...and I was happy to pay it for this great phone. I knew that at some point, the price would go down, but I expected it to be after at least 6 months or more, not 3 months!
So, I called up Sprint customer support and explained how I love the phone and knew that the price would eventually drop from the launch price, but wasn't happy that it was so quickly. After about 2 minutes of pleading my case with a very friendly tone, the customer service offered to give me a $50 bill credit! I didn't have to argue, didn't need to talk to a supervisor, didn't need to talk to retentions!
As we have always seen, every customer service rep is different and you may not get a credit, but there is always a chance you will! good luck to everyone who tries!
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