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 Originally Posted by gregms
Last I checked, Sprint is bleeding money right now because of their continued loss of customers. Maybe cutting those retention positions help streamline things, but Sprint needs to do something to keep people there and if they aren't giving customers reason to stay (ie: letting them keep their unlimited data plans without upgrading to some other plan), or other perks, then they will just continue to loose customers.
You're essentially saying to stop losing customers they should just keep doing what they were doing, which makes no sense. Clearly, their "haggling at a bazaar" plan pricing w/ Retentions and SERO offers of the past have not helped much to staunch the bleeding. Their only areas of growth are Boost Mobile and data ARPU (average revenue per user). So they'd be wise to concentrate on those along with bringing in more hot phones.
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