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04/12/2011, 07:25 AM
#1
I can't believe its been 8 years since I signed up for this forum. Been a Palm loyalist all these years. On that journey convinced many friends and associates to switch over and literally walked them through each step of walking in Treo land. I used to be active on MTDN at one time but eventually the participative interest just faded away. But never once did I stray from my device and OS loyalties.
So last week I went to buy a third new battery for my Pre "-", the second battery is now on its last legs and needed to be topped up at least 3-4 times a day. Looked at the Pre2 with all its WebOS2 goodness, the quick cards flashing open, the cool gorilla glass beneath my fingers and ended up parting with a good $475 equivalent to get myself an unlocked Pre 2. I got home and my Pre2 journey began. Set everything up, migrated my profile and everything seemed to go smooth or so it seemed. As many have reported here the email accounts (two - both IMAP) did not work. I deleted both accounts and set them up again. One of them snapped back into action. The other one (my main work account) would get configured but no mailboxes showed up. I would get the sync ring (or whatever its called) at the top right corner for a few seconds and then nothing.
Checked all the settings and I could validate them in Preferences & Accounts but still no luck. I could even draft and send a new email. The message would get sent out properly and sync and show up on my desktop mail client but there was no "Sent" folder on the Pre2 to view it in.
Then began a painful trouble shooting journey of account deletion, partial erase, full erase, starting from a completely new Palm profile from scratch, doctoring the Pre2 and going through all of the preceding steps again. NADA!! ZILCH!! My work IMAP account sets up without a hitch. Settings get validated but no folders show up.
Chatted with Palm Tech Support and I have to say I was rather surprised at their level of incompetence. Had to go through repetitive explanations of the problem and what had already been done to try and trouble shoot and they kept insisting that a partial erase is and I quote "a really powerful trouble shooting tool". So after wasting over 3 hrs in multiple chat sessions and basically repeating all the steps I had already gone through they told me they would like to escalate my problem to level 2 (or was it 3, I forget). I was told a tech rep would call me and that they had and I quote again, "powerful specialist tools to take care of my problem".
So that was a week ago and outside of an email from Palm or should I say HP-Palm that went like, "This email is in reference to case number SR 1-5193235xxxx regarding a recent call you made to the Palm Support Center. We are attempting to reach you to follow up on this case.
If you still need assistance on this case, call us at 877-426-3777", I have not heard from anyone and I expect I probably will not.
I presently live and work in Shanghai and with this unlocked SFR unit in my hands in this part of the world I know I'm pretty much on my own as far as Tech Support is concerned.
My patience is now wearing thin and I guess its time to just ebay my Pre"-" and brand new Pre2 and finally move on to another platform. Unless of course some angel here could help me to trouble shoot this problem and give me a a ray of hope to hang on to this WebOSphere wonderland.
For the would be trouble shooters here's some data:
WebOS: 2.1.0
Device: GSM Unlocked (SFR)
Email account: IMAP (Corporate Email)
The account in question still works without any issues on the Pre"-" as well as on my desktop and laptop with the exact same settings.
I'm sure this has something to do with some settings or permissions that may need to be set up on the mail server but I would need to know exactly what so I can ask our IT guys overseas to look it up for me. I am a lone exception in a completely BB corporation and they replicate only my email on a DMZ server from where I can get it on IMAP. Luckily I had an excuse to do this because when I moved to Shanghai 5 years ago there was no BB BES service here.
I've even been thinking if there is a way to extract only the email app part from 1.4.5 and install it in 2.1.0 because the email client on the Pre still works flawlessly. I do have a niggling doubt though that its not as efficient in data and battery management because the Pre really gasps for breath when checking email over a GPRS/EDGE network. The whole system just slows to a crawl and you can hear the juice being sucked out of the battery like a kid in a hurry trying to inhale his lemonade through a straw with holes (did that come out right?).
Oh and I have the other niggling problems as well. Caller ID on incoming calls and text messaging app sometimes does not pick up the names from the contact list so the numbers show up as new numbers.
WebOS2 for all its spit and polish still has some gaping holes that a corporate or power user would not be very forgiving of.
HP- Palm trust me if you were an employee who turned in this quality of work after all the past mistakes and the patience that we as a PalmOS/WebOS community have shown, waiting for things to right themselves I would have simply hauled you to my room and said, "you're fired!!"
To any of you out there who have had the patience to read this post to this point. I admire your patience. But isn't that what being part of this community is all about - PATIENCE!!
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Originally Posted by treo_knight
