Results 1 to 5 of 5
  1.    #1  
    I have an unlocked European Palm Pre 2 running webOS 2.1 (on the Vodafone network in the UK).

    A few days ago I noticed a problem where email was no longer syncing with my work Exchange mailbox. After removing the account and adding it back, it was no longer recognising my details. After further experimentation I discovered that it would work over 3G if I disabled WIFI.

    Now my Exchange email will only sync if I disable WIFI. If I switch on WIFI, the syncing stops - clicking the reresh button has no effect whatsoever (not even an error message).

    Everything else appears to be working fine via both WIFI or 3G.

    Has anyone else experienced this? A colleague of mine with a similar phone setup does not have this problem.

    Any ideas?

    Many thanks,
  2. ght
    ght is offline
    ght's Avatar
    772 Posts
    Global Posts
    905 Global Posts
    You are not alone, though your experience seems severe. I have seen (seemingly) random failures of push email in both Gmail and EAS over WiFi, though more so with Gmail. I have not experienced failures with manual refresh. All works perfectly over 3G.

    This issue is gaining some traction, as it has caught the attention of two of our best problems-solvers, sconix and spdsktr. Not sure if they'll attempt to find a solution, but bugs don't tend to last too long in the crosshairs of those two.
  3. #3  
    I have an AT&T Pre Plus with 2.1 and I have the same problems. Both my Exchange and Gmail accounts will Push over 3G but will not Push over wifi. I would have to manually refresh to get my emails over wifi. I was so close to going back to 1.4.5. I Hope someone fixes this bug soon.
  4. #4  
    Just a shot in the dark, but could your ISP be blocking ports? I have ATT DSL at home and my email (about a year ago) used port 25 which ATT will block if it is not a valid ATT/yahoo email, so my email would not work over wifi. Since then my email was upgraded and can now connect as IMAP through a different port and all works great through my wifi/ISP.
  5. #5  
    I have the exact same problem as described in the first post, and I didn't see a resolution posted in this thread. My Palm Pre 2 syncs to my Exchange email at work via an https address. It worked fine for about the first 3 weeks I had it, then stopped working with the WiFi enabled - synchs right away when I turn off the WiFi. Other items of interest:

    - I have a computer on the WiFi network with Outlook set up to sync to my Exchange email in exactly the same way without a problem, so it doesn't appear that the provider (Verizon FIOS) is blocking anything

    - I also have 2 Yahoo email accounts and 1 Verizon email account on the phone, no problems with those on WiFi.

    - All other network activity I try on the phone (browsing, apps, etc.) work fine on WiFi

    - I took my phone to the local coffee shop, and my Exchange email works fine on their WiFi

    I am out of ideas. Anyone else?

Tags for this Thread

Posting Permissions