Are you using Preware or WebOS Quick Install? You might want to just have to download and reinstall them. Some times it just doesn't work right. Go HERE to get the latest version of Quick Install and let it download the 'Sprint Pixi' Doctor. Then connect your Pixi and open it up click the blue download button and find Preware under the WebOS Internals feeds. Download and install it. It should work now. If Preware doesn't work then try Quick Install to install something.