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  1.    #1  
    trying to install 1.12 and this is the first time I have tried to initiate a reset.
    I pushed the reset button in the battery area and felt it click, but nothing happened. Is there any other way to initiate a hard reset?
  2.    #2  
    okay, I figured it out.
    I reset by taking out the battery and putting it back in, while holding the UP and RED power buttons.
    Now if I can just get the update to work!

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