When I select Media in Palm Desktop, it informs me I need to install Media Player 9 from the additional software section of the Palm software CD. So I checked my pc and sure enough I already had MP9 which then prompted me to upgrade to MP10. Upgrade complete. Palm Desktop is still prompting me to load the MP9 from the CD. The problem is that I want to move the video files from the device to the card. I accomplished this already on the device but I would like to be able to do it through the pc. Is there a file or driver I need to install from the CD without reinstalling Media Player?