|
1. Ordered from web site. My billing address and shipping address are different. Web order kept merging the two. Each time, I had to start from the beginning. Problem was that all the lines in the address field (both street address ines) had to be completed. OK. After ~ 5 attempts and about 40 minutes get phone ordered.
2. Phone shipped to wrong address (not the address on my order). Call Cingular to find out where it went, get transferred, then after long time on hold, Cingular hangs up. Call FedEx, find out where my phone is, arrange for delivery to my address (late).
3. Receive phone. Can't activate. Turns out, Cingular ported someone's else phone number (don't know who, but bet they are pissed even more than I) into my phone. Go figure. Call Cingular, give them my old phone number. Uh oh, they port yet a different wrong number. (Cingular pisses off second random person.) Call back. Oops. Too late. Closed for the evening, but rep assures me that everything is taken care of, and I just need a short call in the morning.
4. Call back next day. Talk to three different conultants over 20 minutes. Tell me my SIM was pronged wrong and that I need to go to a Cingular store to replace it. Give me location and hours of closest store. Get there first thing in the morning. Wrong hours, won't open for another half hour. Walk around, then come back.
5. Cingular store personnel nice enough. They call Cingular. Cingular rep on phone hangs up on Cingular rep in store. Cingular rep calls back. Speaks with different rep. Cingular reps have nasty argument over the phone. Cingular rep in store hangs up on Cingular rep on phone. Cingular rep in store calls third Cingular rep, a nicer one apparently, confirms that my SIM was programmed wrong. Gives me a new SIM and ports my old number. Everything works. Can make and receive calls.
6. Get home. Everything stops working. Can't make or receive calls. Call Cingular. Something's wrong, she says, but knows what it is. She fixes it. Phone now works.
7. Try to set up voicemail. Phone asks me for my voicemail number. Don't know what it is. Call Cingular. Too late, closed for evening. Need to call back tomorrow. While this is going on I notice that my phone resets itself twice in a row. And, yes, I have the correct SIM (the 64K one with the number ending in A).
I was happy with Sprint, but I need a GSM phone because I am making near monthly trips to GSM countries.
|
|
|