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 Originally Posted by joolsca
Something is very fishy here...the same thing happened to me...I ordered by phone...using a card I have used online MANY times...showed up as "order received" for a day, then I got an e-mail saying my order was "suspended" because of an address anomoly...called in right away to confirm the details..they said "Oh, okay, everything seems fine with your order"..then, right away, I got another acknowledgment e-mail and now my order is "backordered".
I have just confirmed with VISA, postal code was wrong on shipping address..I called and got it corrected to the one I used to order with...Spoke to Richard minutes after getting that fixed and he has confirmed my order has gone through and said it will ship this week or early next week to Canada via Purolator Air
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This was the second e-mail I just received letting me know something was wrong with my shipping details
Dear XXXXXXXX,
Thank you for giving store.palmone.com the opportunity to serve you.
Your order # 1756XXXXX is in its final stage of processing. It has been
slightly delayed due to the fact that it is being shipped to an
alternate address (an address other then the billing address). For
insurance purposes and as a security measure required by our credit card
processor, we are only authorized to ship to an address listed with your
credit card company.
As soon as possible, please contact your credit card company by calling
the number listed on the back of your credit card and have your shipping
address added as an alternate address. This normally takes only a couple
of minutes. *Please Note: Some credit card companies refer to this as
adding a "memo" to your account.
We apologize for the inconvenience; however, we require this to protect
our customers and our company against fraud. To complete the processing
of your order, please call us at 866-415-1324 within 72 hours of this
email. After that time your order is at risk of being cancelled. Please
contact us during the following hours:
· Sunday-Saturday 6 a.m. to 10 p.m. EST
If you have any questions, please feel free to call us.
Sincerely,
Richard E.
Order Review Specialist
customersupport@store.palmone.com
If you have additional questions, please visit our online Help Desk.
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