Recently purchasec Treo 650 for wife. She previously had Palm Vx installed with Palm Desktop v. unknown but was not the newest one. After installing software that came with Treo 650, Palm Desktop v. 4.1.4, now she is unable to access Palm Desktop from computer. Will freeze on initail splash screen. Only way to exit the screen is to ctl+alt+del and remove application from processes running. Her computer is currently using Windows XP Home edition (not SP2). She can make changes on Treo and it does hotsync. Also application quick installer will not work. Any help appreciated.