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  1.    #1  
    I hold down the power button when it is on and it either goes to the welcome screen or the shutting down screen, either way after that it goes to the home window. Doesnt shut off.

    help please
  2. #2  
    Try a soft reset.
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  3.    #3  
    how do I do that?
  4.    #4  
    figured out how to do a soft reset, but now im hearing its not suppose to turn off
  5. #5  
    Holding down the power button either turned the phone on or off. After you do taht a short tap on the power button shut off the device.

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