If you ordered your phone from Sprint Telesales, and are getting $150 credit for having the same handset for over 18 months, your phone is likely back-ordered.

I just called Sprint Telesales (866-343-1114) and asked for Shipping to see if my phone has shipped. They said that it is back ordered because the "rebate form" is back-ordered. She said it's a national problem with the rebate forms.

She separated the order into two orders with no extra cost to me, and the phone should ship today, she says.